UK Statutory Return, Refund & Consumer Rights Policy
Compliant with the UK Consumer Rights Act 2015 & Consumer Contracts Regulations 2013 for NECULAI RADU T/A Radu Tech Direct
1. Merchant & Physical UK Return Address
All sales on https://radu-tech-uk.pages.dev and Authorized TikTok Shop UK lukylike134 (Seller ID: 7495033573595186908) are fulfilled and warranted by NECULAI RADU T/A Radu Tech Direct (UK Sole Trader, Est. 14 June 2021; HMRC UTR: 82941 63570; UK VAT: GB 462 8391 48; WEEE: WEE/RT7482LN; ICO: ZB846291). All UK returns are received at our commercial facility: Unit 8, Autumn Park Business Centre, Dysart Road, Grantham, Lincolnshire, NG31 7EU, United Kingdom.
2. 30-Day Unconditional Return & Full Refund Guarantee
Customers may cancel or return any smartphone, tablet, or laptop within 30 calendar days of delivery for a full 100% refund with zero restocking fees. Prepaid Royal Mail Tracked 24 labels are issued free of charge for fault/warranty claims and TikTok Shop UK returns.
3. 12-Month Comprehensive UK Hardware Warranty
Every certified Grade A+ device includes a 12-month warranty covering motherboard, OLED/Retina display, FaceID/TouchID, cameras, SSD, and battery performance (≥90% initial capacity guaranteed). Refunds clear directly from our Barclays Bank UK PLC commercial account (Sort Code: 20-34-60, Account No: 84729165) within 24 hours of RMA inspection.