Grantham NG31 7EU Refurbishment Lab & 30-Day UK RMA Returns Hub
Direct UK domestic return, replacement & warranty repair centre operated by NECULAI RADU T/A Radu Tech Direct
Authorized TikTok Shop UK RMA Desk: lukylike134 (7495033573595186908)
Official Returns Portal: https://radu-tech-uk.pages.dev/returns
DEDICATED UK RMA & ESD LAB
Unit 8, Autumn Park Business Centre
Dysart Road, Grantham, Lincolnshire, NG31 7EU, United Kingdom
Operating Hours: Mon–Fri 08:30–18:00, Sat 09:00–14:00 GMT
Prepaid Royal Mail Tracked 24 Return Labels: Every Webstore and TikTok Shop UK (lukylike134) customer receives instant prepaid UK domestic return labels to our Grantham NG31 7EU RMA desk. Refunds and advance Grade A+ replacements are processed within 24 business hours of parcel scan arrival.
4-Step UK Consumer Rights Act 2015 RMA Workflow
Step 1 • 30-Day No-Quibble Return Window: Request a return via TikTok Shop Buyer Portal (lukylike134) or email rma@radu-tech-uk.pages.dev quoting order/IMEI.
Step 2 • Free Prepaid Royal Mail 24 Label: Download your prepaid QR/PDF label addressed to Unit 8, Autumn Park Business Centre, Grantham, NG31 7EU.
Step 3 • Same-Day Bench Check & Blancco Wipe: Upon receipt at NG31 7EU, our technicians perform an immediate NIST 800-88 privacy wipe to protect customer data.
Step 4 • 24h Full Refund or Replacement: Full refund to original payment method or next-day replacement under our 12-Month UK Hardware Warranty.
Statutory UK Return & Warranty Service Level Agreement (SLA)
DEFECT / RMA RATE: 0.62% ACROSS 748 ORDERS (AUG–OCT 2026)
| Protection Tier | Coverage Window | Return Shipping Cost | Resolution Turnaround at Grantham NG31 7EU |
|---|---|---|---|
| Change of Mind (CCR 2013) | 30 Calendar Days from Delivery | Free Prepaid Royal Mail Tracked 24 | Full 100% Refund within 24 Hours of Receipt |
| DOA / Transit Fault (CRA 2015) | First 30 Days Statutory Right | Free Prepaid Royal Mail Tracked 24 | Immediate Full Refund or Same-Day Grade A+ Swap |
| 12-Month Hardware Warranty | Months 1 to 12 Post-Purchase | Free Prepaid UK Return Label | 48-Hour Component Repair or Like-for-Like Replacement |